Terms and conditions

Copyright

All content on this site belongs to: 

Decorative Concrete Warehouse, Inc.
P.O. Box 780797
Orlando, FL 32878
Copyright © 2011-2017 Decorative Concrete Warehouse, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2017 Decorative Concrete Warehouse, Inc. All rights reserved. 

Use of site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Decorative Concrete Warehouse, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Decorative Concrete Warehouse, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Decorative Concrete Warehouse, Inc. and its subsidiaries.You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. 

Privacy Policy

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology. 

Shipping

All orders will typically be sent out the same day if in stock and is placed by 2pm Eastern time, M-F. 

Orders can be shipped up to 3:00 pm Eastern time but there is no guarantee that it will make it out, so we suggest to do so by 12 as to not delay your shipping time.

Orders placed over the weekend may not be addressed until the next business day (M-F) providing that it is not a holiday.   

Orders shipped outside the US will require additional shipping and handling charges.  Furthermore, additional charges will be applied torwards the order for any "free shipping" promotions for orders outside the U.S.

Damage

Any damage that has happened during transit must be resolved with the shipping company.  We are not responsible for what the freight company does or how they handle the products.  Please look over your order prior to signing for it.  If you notice damage, claim it with the driver.  If you notice it after they have left, please contact the carrier right away.  Should their be any damage, and you are not getting it resolved, we will help assist you in any way we can. 

Decorative Concrete Warehouse is not responsible for any damage that is incurred during transit due to the shipper, and all disputes shall be handled with the shipping company directly.  We will help in any way we can with the process should this happen.

Return Policy

All sales are final unless there is negligence on our part in which we will pay for the shipping back to us.        (Please double check your order and verify that the contents are correct before checking out.)Should we make an exception to returns, the customer will be responsible for shipping the product back to us and pay the freight charges.  

Additionally there is a 20% restocking fee.   After we receive the items, they will be inspected for damage, ware, etc.  Only then will a refund, if any, be returned.  Again, Decorative Concrete Warehouse is not responsible for any damage that was caused during transit due to the shipper, and all disputes shall be handled with the shipping company directly.  We will help in any way we can with the process should this happen.